Voisys

We Are Pioneering Lead Generation And Making Headlines

CIQ/Voisys Acquires EmployeeNotification.com; A Cost Effective Solution for
Employee Notification & Disaster Recovery

Car Buyer Network Unveils Lead Service for Independent Dealerships

CIQ/Voisys Improves Internet Finance Leads Program

CIQ/Voisys Introduces Direct Mail Response Recovery System: Enables Auto Dealers to
Identify and Connect with Disconnected Callers & Lost Opportunities

AppOne Selects CIQ/VOISYS as a Preferred Vendor

CIQ/Voisys Partners with SendTec to Increase Lead Volume & Quality

CIQ/Voisys Joins Detroit Trading Exchange; Pioneers New Lead Technology

CIQ/Voisys and AFS Software Partner in New CRM Solution: CustomerIQ

CIQ/Voisys Acquires EmployeeNotification.com; A Cost Effective Solution for Employee Notification & Disaster Recovery

CLEARWATER, Fla. -- November 23, 2007 -- CLEARWATER, Fla.--(BUSINESS WIRE)--CIQ Inc./Voisys, an 800 and Internet based lead generation system serving the automotive non-prime, prime and lease markets, today announced the acquisition of Employee Notification Services Inc. (www.employeenotification.com); a disaster recovery/business continuity product that can be used every day by small and medium size businesses to communicate with employees. Employee Notification provides a cost effective solution for both employee notification and disaster recovery that does not require the purchase of equipment or software.

“After Katrina, the inability to establish contact with employees was a key factor that prevented businesses from recovering. For just $49.95 per month, Employee Notification can keep businesses in touch with all staff members for regular announcements and at any time it is important to reach each employee. Messages can be delivered via phone, PDA or e-mail," said Nick Spiridellis, Chairman of the Board of Employee Notification Services Inc.

Employee Notification is targeted to small and medium size businesses of up to 150 employees, or branches of larger organizations that have under 150 employees. It is the only product currently on the market specifically targeted to this audience.

The system is very simple to set up and use:

• The first step is to set up the Emergency Contact Manager:

The names, phone numbers, and email addresses of all employees are entered into an Emergency Contact Manager. The contact list can be created by function, location, vendors; any way that works for the employer. The information can be updated at any time or Employee Notification can keep it up to date with its automated maintenance feature.

• Messages can be created and sent via email, PDA or phone to Employee Notification for distribution to all employees:

A disaster can strike at any time and it is hard to know what communication options will be available. With Employee Notification, as long as the user can get to a land phone, cell phone, pager, email, Internet or wireless web, they'll be able to get their message out to employees. The system converts e-mail, Internet and PDA text to voice files and delivers them by phone to contacts that do not have email, or vice versa.

• System enables employers to reach all employees, anytime, anywhere:

In the midst of a crisis, Employee Notification relentlessly dials every number for every contact on the list (and emails every email address) until it gets through.

• Real Time Message Delivery Tracking:

Users can check delivery status any time via the Employee Notification real-time reporting system. Employees can respond selectively to any message using the Employee Notification system, ensuring the steady and efficient flow of communication so the employer can get its employees to safety and back to normal in a worst-case scenario.

• System can be used to reach multiple people with a specific message to ensure the same message reaches each individual in a specific group or sub-group:

If a car dealership, for example, is running a sale and wants to ensure that all sales people are on the same page, the message can be sent to just the sales staff.

• Billed on telephone bill at just $49.95/month:

For one low monthly fee, the service offers unlimited usage with no hardware or software purchase required.

• System is totally compliant with Homeland Security recommended plan at www.ready.gov

“Disaster preparation plans are a necessity for everyone and communication is the key. As long as users have a dial tone or access to the Internet, Employee Notification keeps them connected at any time, including times of crisis,” said Spiridellis.

For more information contact Christie Clarkson, cclarkson@voisys.com or go to www.employeenotification.com.

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Car Buyer Network Unveils Lead Service for Independent Dealerships

CLEARWATER, Fla. -- October 15, 2007 -- The Car Buyer Network has launched a new lead service for independent car dealers. According to officials, the Car Buyer Network Lead Service should benefit used-car dealers by providing them a cost-effective means to advertise a toll-free number and have it answered around-the-clock with leads sent in real time.

The service is backed by CIQ Inc./Voisys, a loan-by-phone company in the auto industry, officials said.

"Many independent auto dealers do not have the wherewithal to make the large investment required to man and market a full featured 24/7 toll-free number. It is not uncommon to find an answering machine which cannot handle more than one caller at a time, resulting in lost leads and customers shopping the competition. The Car Buyer Network Lead Service is backed by CIQ's large IVR platform that can handle thousands of calls simultaneously, enabling these dealers to have a fully professional service at affordable rates," explained Michael Snider, national sales manager of CIQ Inc./VOISYS.

The Car Buyer Network Lead Service costs less than $100 per month, officials said. Key features include:

Toll free number.
Eliminates busy signal when customer calls and will retrieve the number they called from, even if they choose to not leave a message.
Calls answered 24 hours a day, 7 days a week.
Gives the customer the option of English or Spanish.
Greetings can be customized by the dealership.
Leads delivered via e-mail or posted to CRM.
A complete interactive Web-based lead management system that allows dealers to view leads, reports and trends via a secure Web site.

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CIQ/Voisys Improves Internet Finance Leads Program

CLEARWATER, Fl. -- October 09, 2007 -- CIQ/Voisys, an 800 and Internet-based lead generation system serving the automotive non-prime, prime and lease markets, recently announced the release of a Virtual BDC to enhance its Internet Finance Leads Program.

According to officials, the new tool guarantees immediate follow-up of all Voisys Internet finance leads.

Virtual BDC is designed to help auto dealers quickly establish contact with an Internet shopper before they move on and shop elsewhere, said Michael Snider, national sales manager for CIQ/VOISYS,

"Once the consumer has submitted a finance application, they tend to get antsy and if they do not hear back immediately will move onto another site and ‘shotgun' their application," he explained.

"If they get an immediate e-mail and a call from the Virtual BDC, they know that someone at ABC Ford has their application and will contact them shortly. They are thus more inclined to wait," he continued.

Basically, Virtual BDC sends out immediate e-mails, in addition to attempting to call consumers in an effort to capture all leads. This program is designed to help build customer trust in the dealership.

The new program was also designed to ensure that no lead is delivered with a non-working number. The message left by the Virtual BDC is not generic, but allows for customized scripts and branding of the message for each dealership, officials pointed out.

The service also allows for live transfer to a dedicated line at the dealership. Moreover, executives said extensive online reporting is provided to track success.

According to Google, the Internet has greatly reduced the amount of time it takes a consumer to buy a car. In the past, the process was three to six months, but it has now been reduced to less than a month.

Google also found that the number of "just looking" visits a consumer makes to a dealership has also been reduced from six to just one or two visits.

In response advertisers, finance companies and auto dealerships are shifting their efforts to the Internet to capture this new breed of automobile shopper, officials explained.

"Because consumers are relying more heavily on the Internet, they are also expecting quicker responses. We have found from our studies that 40 percent of consumers expect a dealer to answer their request with a quote via e-mail or the Web within four hours," Snider indicated.

"Proper and timely follow-up of Voisys Internet Leads results in more sales," he concluded.

For more information on the company, visit www.voisys.com.

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CIQ/Voisys Introduces Direct Mail Response Recovery System: Enables Auto Dealers to Identify and Connect with Disconnected Callers & Lost Opportunities

CLEARWATER, FL. -- August 13, 2007 -- CIQ Inc. /Voisys, an 800 and Internet based lead generation system serving the automotive non-prime, prime and lease markets, announced the release of a new Direct Mail Response Recovery System. Utilizing CIQ’s robust IVR (Interactive Voice Response) technology, CIQ clients have the ability to recover consumer respondents who were disconnected or who hung up prior to the completion of a call from a direct mail campaign.

On average 18% of Direct Mail respondents do not stay on the phone long enough to capture header information. The new Direct Response Recovery System has added verification, authentication and personalization features that have effectively dropped the percentage to just 4%. This provides many opportunities that would otherwise have been lost; a significant increase in potential sales and profit from each campaign.

A unique priority code is displayed on each direct mail piece. Upon responding by phone the consumer is prompted to key in their unique code. If there is a match, the system will announce their telephone number and ask the respondent to validate which number this corresponds to. Upon validation, the record is populated on the operator’s screen with name, address and telephone number. It is all captured and available, regardless of whether the call is completed. This also saves significant time for the consumer; they do not have to state and spell out their name, address and telephone number, which can be frustrating.

This personalized interaction with the respondent makes them feel special and comfortable, which leads to more completed calls. If a call is not completed for any reason, the system can track who called, when they called, and from what number they called.

If a consumer other than the intended recipient responds to the direct mail piece they are prompted to press “2” and routed to a different operator. The mail piece can then be tracked one step further and the client provided with information as to who is opening the mail. CIQ/Voisys provides multiple reporting options and online utility so clients can view responses at their convenience; anywhere, anytime.

“As direct mail response rates are typically less than 5%, every response is a valuable opportunity. The new Direct Mail Response Recovery System truly capitalizes on each response and effectively removes the possibility of any missed opportunity,” commented Paul Snider, CIQ Inc. /Voisys CEO.

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AppOne Selects CIQ/VOISYS as a Preferred Vendor

- Enables AppOne to provide lead-generation services to independent auto dealers

BATON ROUGE, La., July 12, 2007 – AppOne, a provider of Internet-based risk mitigation and financial technology to banks, auto finance companies and independent auto dealers throughout the continental United States, selected CIQ Inc. /Voisys, an 800 and Internet based lead generation system serving the automotive non-prime, prime and lease markets, as a preferred vendor.

The relationship expands the range of services for AppOne’s growing dealer base by offering a suite of lead generation products through AppOne’s Internet-based auto finance platform. Through this platform, independent auto dealers are able to access programs from CIQ/Voisys including Internet Leads, Direct Mail, Loan-By-Phone and In the Market Leads. These products help dealers capture leads from multiple communication channels.

Founded in 1996, Clearwater, Fla.-based CIQ/Voisys has approximately 2,000 dealer customers. The company operates an interactive voice response (IVR) system at a secure AT&T facility in Mesa, Ariz., that has processed more than two million calls since its inception. CIQ/Voisys also manages over 100 consumer facing web sites that generate a high volume of quality auto finance lead applications by employing the latest in Multi Channel Search Engine Marketing to laser target consumers in the market for an auto loan.

“The agreement between these two companies adds value to both organizations,” said Paul Snider, CIQ Inc. /Voisys CEO. “We benefit by gaining a foothold in the independent auto dealer market, and AppOne benefits by assisting its dealers to find new customers.”

“We are constantly searching for new products and services to offer our dealers to help them succeed in business,” said Lee Domingue, CEO of AppOne. “The addition of the suite of products from CIQ/VOISYS to the AppOne platform gives our independent dealers another edge over their competition.”

About AppOne (www.appone.net)

Based in Baton Rouge, La., AppOne is an Internet-based company offering a technology solution that connects independent auto dealers with lenders. The AppOne system relies on the company’s proprietary scorecard system, which evaluates each independent dealer to determine the level of risk associated with doing business with that dealer. It also automates the funding process for dealers by printing all documents required to complete the booking of auto loans. AppOne provides lenders with a new channel of growth and field representation directly to independent auto dealers nationwide. It offers dealers faster financing options for their customers, support services and additional aftermarket fee-based products.

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CIQ/Voisys Partners with SendTec to Increase
Lead Volume & Quality

CLEARWATER, FL, JULY 9, 2007 – CIQ Inc. /Voisys, an 800 and Internet based lead generation system serving the automotive non-prime, prime and lease markets, today announced that it has formed a strategic partnership with SendTec, Inc. (OTCBB: SNDN), a Search-Centricsm multi-channel marketing agency, to increase lead volume and quality. By utilizing SendTec’s pioneering Search-Centric marketing services, CIQ/Voisys will be able to further develop and enhance the flow of leads from its 123 consumer-facing websites, providing auto dealers with a greater volume of high-quality leads.

“SendTec’s team will continue to enhance our company objective of providing high-quality organic leads to our dealer clients, which in turn facilitates the sale of more vehicles,” said Paul Snider, CIQ Inc. /Voisys CEO.

SendTec is widely recognized for integrating and optimizing online and offline marketing campaigns, most of which leverage SendTec's expertise in Search Engine Marketing and Direct Response Television. SendTec will help CIQ/Voisys to laser target consumers in the market for an auto loan through both a pay per action campaign and multi-channel Search-Centric marketing services.

Utilizing its large network of web publishers, portal sites, etc., SendTec will take CIQ/Voisys messaging of “No Credit, Bad Credit, No Problem” and push it to where consumers are completing transactions online, targeting more specifically and deeply than something such as a banner ad. While a consumer is online purchasing an automotive related product and checking out in their shopping cart online, it is a perfect time to let them know about a new car loan, as they are already thinking about the category.

The message can be presented to a consumer perhaps through a text link or an ad that pops up and entices the consumer to click on a link that takes them to a form to fill out and submit a lead. SendTec will employ a variety of such techniques with its Search-Centricsm multi-channel marketing approach to drive a higher quality and quantity of leads to CIQ/Voisys websites.

“Over the past few years a serious supply and demand issue has developed in the industry to the point that demand outweighs supply and as a result quality has suffered. As a pioneer in the lead generation industry, CIQ/Voisys is constantly incorporating the latest in technology to provide the best level of service and the highest quality of leads to our clients. Our partnership with SendTec takes us to a whole new level,” Snider commented.

About CIQ Inc. /Voisys: (www.voisys.com)

The CIQ family of products helps auto dealers produce more results with higher sales and greater profits. A pioneer of the lead generation industry, CIQ, Inc. was established in 1996 and has quickly become the leader in special finance lead generation. Over the past eleven years CIQ, Inc. has acquired over 1,100 automotive related clients.

Voisys is an 800 and Internet based lead generation system serving the automotive non-prime, prime, and lease markets. In just the past 12 months the company has generated millions of Sub-Prime leads with its VOISYS™ Loan By Phone, Direct Mail and Internet programs. For more information contact Michael Snider at 800-438-8642 X 102 or visit www.voisys.com

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CIQ/Voisys Joins Detroit Trading Exchange;
Pioneers New Lead Technology

CLEARWATER, FL, APRIL 9, 2007 – CIQ Inc. /Voisys, an 800 and Internet based lead generation system serving the automotive non-prime, prime and lease markets, today announced that it has joined the Detroit Trading Exchange, a wholly owned subsidiary of Detroit Trading Company, and created to provide a robust market for trading Auto Finance Leads. The Exchange makes it easier for buyers and sellers to do business with each other by eliminating impediments to efficient trading; providing its participants with Uniform Rules of Trading, Dynamic Pricing and Liquidity. CIQ Inc./Voisys has added the exchange as one of its sources of Auto Finance leads.

“Not only is the Exchange a source of more leads, it’s a change in the industry structure. It allows us to buy additional leads, better control costs and offer a higher level of quality to our clients. We’re proud to be one of the pioneer companies in this venture,” commented Paul Snider, CIQ Inc./Voisys CEO.

The Detroit Trading Exchange has created an innovative system of trading and replaced the “old” system, where each buyer had its own “trading agreement” that needed to be signed by all sellers, with one master agreement that all sellers and buyers sign. Additionally, the new system offers dynamic, real-time pricing in which the buyers can alter pricing based on current market conditions. Previously, all pricing was “static” with all changes requiring the appropriate documentation (paperwork), making short-term price adjustments very difficult to implement. Today, the Exchange facilitates upwards of 300,000 lead trades per month.

“The Detroit Trading Exchange has brought to the lead generation industry an exchange for making the selling of Internet generated leads as efficient as the NY stock exchange is for exchanging stocks. We are delighted to have CIQ Inc. /Voisys, an industry leader, join us in this endeavor,” commented Donald S. Campbell, Detroit Trading Company President.

About CIQ Inc./Voisys: (www.voisys.com)
The CIQ family of products helps auto dealers produce more results with higher sales and greater profits. A pioneer of the lead generation industry, CIQ, Inc. was established in 1996 and has quickly become the leader in special finance lead generation. Over the past eleven years CIQ, Inc. has acquired over 1,100 automotive related clients.

Voisys is an 800 and Internet based lead generation system serving the automotive non-prime, prime, and lease markets. In just the past 12 months the company has generated over 2,500,0`00 Sub-Prime leads with its VOISYS™ Loan By Phone, Direct Mail and Internet programs.

Michael Snider, National Sales Manager CIQ Inc. /Voisys
Phone: 800-438-8642 X 102
email: msnider@ciqgroup.com

About Detroit Trading Company: (www.detroittrading.com)
Detroit Trading Company makes the process of buying and selling Internet generated leads more efficient. To this end, the company provides three services: relationship management, accounting services, and IT Initiatives to improve mechanisms of exchange. Detroit Trading was founded in April 2004 and is based in Royal Oak, Michigan. For more information please visit Detroit Trading on the web at www.detroittrading.com.

Rebecca Bonner, Public Relations
1312 N. Campbell Rd., Suite 111
Royal Oak, MI 48067
Rebecca@detroittrading.com
Phone: (248) 542-5111
Fax: (248) 542-5233

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CIQ/Voisys and AFS Software Partner in New CRM Solution: CustomerIQ

CLEARWATER, FL AND CAREFREE, AZ, APRIL 3, 2007 – CIQ, Inc. /Voisys and AFS Software, Inc., today announced collaboration on a new CRM solution designed specifically around the needs of CIQ Inc/Voisys’ dealership client base. The collaboration leverages AFS’ proprietary CRM processes developed over the last two decades, together with CIQ inc. /Voisys’ strong market presence in over 2000 dealerships nationwide. The result: “CustomerIQ”, a CRM product and service suite which provides CIQ Inc. /Voisys clients with robust lead management, showroom control, and BDC capabilities.

CustomerIQ is designed to integrate all of the lead management and CRM needs of the dealership into a single database. It can import leads from CIQ Inc. /Voisys, as well as from other internet providers, the dealership DMS (sales and service), call tracking systems, manufacturer leads, and even from other CRM’s. CustomerIQ has the ability to manage all the dealership’s critical database and contact requirements on a single, powerful platform.

Most CRM products rely upon daisy-chaining events together—the system users must set and complete each contact in order to set the next one. If at any time the chain is broken, the process fails.

CustomerIQ is oriented towards processes, where a full regimen of contacts, mail and e-mail is scheduled over the next several years, and daisy-chains can be created out of that process at any point. However, in the event that a chain is broken, the balance of the process continues as scheduled.

Traditional web-based CRM solutions are limited to providing information that can be pushed through the internet connection, which can be limiting for a large database application. CustomerIQ runs within the dealership’s network, allowing many more features and capabilities than would be feasible to push through an internet connection. Most importantly, access to the system is supervised, providing true compliance with the security provisions of the Gramm-Leach-Bliley Act.

Because dealerships are unique in their processes, strengths, and capabilities, CustomerIQ allows everything to be customized—from the e-mail and print correspondence and timing, to individual reports, and even to the interface that each user sees on their own dashboard. CustomerIQ’s internal word processing and reporting features have over 600 merge fields, including customer data, statistical, goal-based, graphical, customer photographs, and more.

CustomerIQ can be installed as a thin-client that handles only the dealership’s CIQ Inc. /Voisys leads, or as a fully integrated system that manages CRM for the entire enterprise. This scalability extends to the support and service products as well, allowing the client dealership to perform all of the CRM tasks on their own, or with the daily assistance of the CustomerIQ support team. The ability to apportion certain daily tasks out to the CustomerIQ support team allows the dealership management to know their investment will never go idle just because their staff is unable or unwilling to keep up with the daily process requirements.

“A good percentage of our clients have no CRM product in place to receive their Internet leads. Couple this with the fact that according to industry statistics, the majority of dealerships feel that their CRM solution is under performing, and it points to a real need for a new solution. CustomerIQ is a proven best-practices methodology for our customers to get the most from their internet lead investment,” commented Michael Snider, National Sales Manager CIQ Inc. /Voisys.

Byron Short, President of AFS added: “AFS has utilized a full-service approach to dealership CRM for the last 22 years, which has allowed consistent results for our dealership clients, but at the expense of slower growth for AFS. By partnering with CIQ we expect to reach more markets, much sooner than we could otherwise. The time is right, since recent advances in support technologies allow us to leverage our service-based approach to the industry into a flexible platform where the client dealership can utilize as much or as little of our services as necessary to get optimum results.”

About AFS: (www.afsinc.com)
AFS Software, Inc. was founded in 1985 as a full-service CRM company serving the auto dealer market in Colorado. In 1990 AFS began selling franchises nationwide and today enjoys market presence in 15 markets and 11 states. AFS is headquartered in Scottsdale, Arizona.

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